Surat, Gujarat
6 hours ago

Shipping Policy

Fulfilment Time

All orders received before 11 am from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day. Orders that are received after 11 am from Monday to Friday or the weekend or Bank Holidays will be shipped on the next working day.

 

🎄 Latest dates for orders before Christmas:

Beat the festive rush and place your orders in time to receive all your Christmas gifts.

Last order dates:

16th December Royal Mail 48

19th December only Royal Mail 24 and DPD Next Day Delivery

Thank you for your understanding and support.

 

Royal Mail Strike

Royal Mail workers are taking national strike action on 24, 25, 30 November and 1, 9, 11, 14, 15, 23, 24 December 2022. We will be dispatching all orders as usual, but you can expect some delivery delays during these days. Apologies for any inconvenience caused!

 

Royal Mail Service Update

Unfortunately Royal Mail themselves do state that on rare occasions it can take up to 10 working days to deliver parcels due to delays in the postal system. Despite this being completely outside our control we understand that through experience, once items are delayed they do turn up after a couple of days.
 
As such, our general policy is to wait until the full 10 working days have elapsed before taking further action in the way of sending a replacement or refund, as in most cases, the parcel does arrive in this time frame.
 
Apologies for the inconvenience and please let us know if you have any other concerns.

If you haven’t received your order within 10 working days of shipping, send us an email to thesunandmysoul@gmail.com.

You can find our Refund Policy here.

 

United Kingdom

Free Tracked Shipping on orders over £35

Please note: Free shipping is based on the total of the order and not the subtotal before discounts or special offers are applied. For Free Shipping we use Royal Mail Tracked 48 (2 to 4 working days).

Royal Mail Tracked 48 (2 to 4 working days) is £3.50

Royal Mail Tracked 24 (1 to 2 working days) is £4.95

DPD Next Day Tracked Delivery (1 to 2 working days) is £5.95

 

Europe, USA, Canada, Australia

We are not currently shipping to Europe due to the new regulations. We are however working on this and hope to resume soon.

We do not currently ship to Canada and the USA or Australia and New Zealand.