Surat, Gujarat
6 hours ago

Shipping Policy

Fulfilment Time

All orders received before 11 am from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day. Orders that are received after 11 am from Monday to Friday or the weekend or Bank Holidays will be shipped on the next working day. 

Personalised gift cards are complimentary and available as an option with all orders. Please leave a note in your cart before checking out under ‘Add a personalised note or delivery instructions’.

 

Royal Mail Service Update

Unfortunately Royal Mail themselves do state that on rare occasions it can take up to 10 working days to deliver parcels due to delays in the postal system. Despite this being completely outside our control we understand that through experience, once items are delayed they do turn up after a couple of days.
 
As such, our general policy is to wait until the full 10 working days have elapsed before taking further action in the way of sending a replacement or refund, as in most cases, the parcel does arrive in this time frame.
 
Apologies for the inconvenience and please let us know if you have any other concerns.

If you haven’t received your order within 10 working days of shipping, send us an email at thesunandmysoul@gmail.com.

You can find our Refund Policy here.

 

United Kingdom


Free Shipping on orders over £35

Please note: Free shipping is based on the total of the order and not the subtotal before discounts or special offers are applied. For Free Shipping we use Royal Mail 2nd Class (2 to 4 working days). This service is without tracking.

is £2.99.

Royal Mail Tracked 48 (2 to 4 working days) is £4.99.

Royal Mail 1st Class (1 to 2 working days) is £5.50.

Royal Mail Tracked 24 (1 to 2 working days) is £6.99.

 

Europe 

At the moment we are not able to send any parcels to Europe.

 

USA

International Tracked Shipping (7 to 21 days subject to customs) is £25.00.

Please note: Any import duties or taxes are the responsibility of the customer or recipient of the gift.