Shipping Policy
Fulfilment Time
Orders placed before 2pm (Monday to Sunday, including Bank Holidays) will be shipped the next working day. Orders placed after 2pm will be shipped within 48 hours, on the next working day.
To find out when your order will arrive, just visit the product page and locate the section labeled "Expected delivery date."
Royal Mail Service Update
Unfortunately Royal Mail themselves do state that on rare occasions it can take up to 10 working days to deliver parcels due to delays in the postal system. Despite this being completely outside our control we understand that through experience, once items are delayed they do turn up after a couple of days.
As such, our general policy is to wait until the full 10 working days have elapsed before taking further action in the way of sending a replacement or refund, as in most cases, the parcel does arrive in this time frame.
Apologies for the inconvenience and please let us know if you have any other concerns.
If you haven’t received your order within 10 working days of shipping, send us an email to info@thesunandmysoul.com.
You can find our Refund Policy here.
United Kingdom
Free Tracked Shipping on orders over £45*
Please note: Free shipping is based on the total of the order and not the subtotal before discounts or special offers are applied. For Free Shipping we use Standard Tracked Delivery (2 to 4 working days).
Standard Tracked Delivery (2 to 4 working days) is £3.99
*We usually don't handle larger orders, such as corporate and bulk orders (10+ gift boxes), through our online processing system. Instead, we recommend that customers get in touch with us directly for these types of orders. After contacting us, we can provide you with the exact shipping cost, which may vary.
International Shipping
For EU countries, Canada, USA, and Australia any import duties or taxes are the customer's or recipient's responsibility. Following the UK's exit from the EU on January 1, 2021, those in Europe may incur additional local charges. Please check with your local customs authorities, as payment of any fees is required to receive goods, and we cannot be held responsible.
European countries we ship to: Sweden, Italy, Ireland, Finland, Denmark, Spain, Portugal, Netherlands, Monaco, Luxembourg, Greece, France, Belgium, Austria, Germany,
If you haven’t received your order within 20 working days of shipping, send us an email to info@thesunandmysoul.com.
You can find our Refund Policy here.
For International Shipping we use Royal Mail International Tracked & Signed services.
Europe
EU International Tracked & Signed (4 to 8 working days - Customs processing time not included) Delivery is £16.
USA
United States International Tracked & Signed (4 to 8 working days - Customs processing time not included) Delivery is $43.
Canada
Canada International Tracked & Signed (4 to 8 working days - Customs processing time not included) Delivery is $45.
Australia
Australia International Tracked & Signed (4 to 8 working days - Customs processing time not included) Delivery is $70.
*We usually don't handle larger orders, such as corporate and bulk orders (10+ gift boxes), through our online processing system. Instead, we recommend that customers get in touch with us directly for these types of orders. After contacting us, we can provide you with the exact shipping cost, which may vary.