Surat, Gujarat
6 hours ago

Shipping Policy

Fulfilment Time

All orders received before 1 pm from Monday to Friday (excluding Bank Holidays), will be dispatched on the same day. Orders that are received after 1 pm from Monday to Friday or the weekend or Bank Holidays will be shipped on the next working day.

 

Personalised gift cards are complimentary and available as an option with all orders. Please leave a note at checkout under ‘Add a personalised note to your order‘.

 

Royal Mail Service Update

Royal Mail service is experiencing severe delays at the moment due to a reduced workforce and a surge of parcels. If you haven’t received your order within 10 days of shipping, send us an email at thesunandmysoul@gmail.com.

Unfortunately Royal Mail themselves do state that on rare occasions it can take up to 10 working days to deliver parcels due to delays in the postal system. Despite this being completely outside our control we understand that through experience, once items are delayed they do turn up after a couple of days.
 
As such, our general policy is to wait until the full 10 working days have elapsed before taking further action in the way of sending a replacement or refund, as in most cases, the parcel does arrive in this time frame.
 
Apologies for the inconvenience and please let us know if you have any other concerns.

 

United Kingdom

Including Northern Ireland, Isle of Wight, Guernsey, Jersey, Highlands and Islands, Scilly Isles and the Isle of Man.

Free Shipping on orders over £35

Standard Shipping (2 to 4 working days) is £2.99.

Standard Shipping Tracked (2 to 4 working days) is £4.99.

Express Shipping (1 to 2 working days) is £6.99.

Special Delivery Guaranteed by 1pm (Next Day Delivery if you order before 1pm) is £9.50

 

Europe 

At the moment we are not able to send any parcels to Europe.